Refund & Returns
Return policy on customer remorse
If you happen to change your mind, all items can be returned within a 30 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at contact.uk@ozerty.com
We only accept returns for customer remorse on the following conditions:
- The item is new and unused
- For items with a manufacturer seal, the manufacturer seal must be unopened
- The item cannot be damaged due to the handling or use of the customer
- The item must be in its original packaging with all original accessories
Return policy on damaged, wrong or dysfunctional products
If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at contact.uk@ozerty.com
In the aforementioned case, you will have 30 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 30 days period from receiving the order.
You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or dysfunctional, as the shipping costs will already be paid by us in the return label.
Returning an order
Contact us via email at contact.uk@ozerty.com, and state the reason of your return, and we will send the RMA return label according to the reason of your return. The return label will have shipping costs paid.
Pack the item neatly and carefully and send the item.
The order must be returned to the following address AFTER you contacted us to validate the return label:
For order that have been delivered to the UK
OZERTY
14 Arundel Road,
Uxbridge,
UB8 2RR
United Kingdom
For order that have been delivered outside the UK
OZERTY
A4-709 Building no.A4
Al Hamra Industrial zone-FZ
10055 Ras Al Khaimah,
United Arab Emirates
Cancelling an order
You have 24 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.
Lost shipments
If at least 2 days have elapsed since the expected delivery date, please get in touch with our customer service via email at contact.uk@ozerty.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5th day of investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.
Refund process
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.
Warranty
All products are legally guaranteed 3 months against manufacturing defects and any other default while properly used. Any misuse resulting in breakage or other default shall not be covered. If you detect any defect on your product during the first three months of use, please contact us at contact.uk@ozerty.com, so we can organise the return of the defective product for repair or replace the item if it cannot be repaired.
Contact us :
From 9am. to 6pm. Monday to Friday.
Tel: 020 3936 5400
E-mail: contact.uk@ozerty.com
